Last Updated: 09/04/2024
Thank you for choosing Furrycious for your pet grooming product needs. We strive to provide top-quality products and excellent customer service. Please review our shipping policy carefully before placing your order.
1. Shipping Methods: We offer standard shipping for all orders placed through our website, www.furrycious.com. Currently, we do not offer expedited shipping options.
2. Shipping Locations: We currently ship within the India only. We do not ship internationally at this time.
3. Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods.
4. Shipping Time: Once your order has been processed and shipped, the estimated delivery time will depend on your location and the shipping carrier’s transit times. On average, most orders are delivered within 3-7 business days.
5. Shipping Costs: Shipping costs are calculated based on the weight of your order and your shipping address. You can view the shipping cost for your order during the checkout process before completing your purchase.
6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the shipping carrier’s website.
7. Undeliverable Packages: In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-shipment.
8. Shipping Damage or Loss: While we take every precaution to ensure that your order is packaged securely for transit, we cannot be held responsible for any damage or loss that occurs during shipping. If your order arrives damaged or if it is lost in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.
9. Shipping Restrictions: Certain products may be subject to shipping restrictions due to size, weight, or other factors. We reserve the right to refuse to ship any products that are prohibited by law or carrier regulations.
10. Customer Data: We do not store any customer data beyond what is necessary for processing orders and providing customer support. Your privacy and security are important to us, and we take all necessary measures to protect your personal information.
11. Contact Us: If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at info@furrycious.com or you can call us at +91 9226872466
Note: This shipping policy is subject to change without prior notice. Please review the policy periodically for any updates or revisions.
Refund Policy
At Furrycious, we strive to ensure customer satisfaction with every purchase. We understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations when seeking a refund for your purchase.
- Refund Eligibility:
- We only offer refunds for orders that have been cancelled before they are processed and shipped.
- Refunds will only be issued for orders that were paid for online through our website, www.furrycious.com.
- Cancellation Process:
- Orders can only be cancelled before they are processed and shipped. Once an order has been shipped, it is no longer eligible for cancellation or refund.
- If you wish to cancel your order and request a refund, please contact our customer service team as soon as possible.
- Refund Procedure:
- Upon cancellation of an eligible order, refunds will be issued using the same method of payment used for the original transaction.
- Refunds will be processed within 3-5 business days of receiving the cancellation request.
- Non-Refundable Items:
- Please note that certain items may not be eligible for refunds, such as personalized or customized products.
- Additionally, shipping and handling charges are non-refundable.
- Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at info@furrycious.com
By making a purchase on Furrycious.com, you agree to abide by the terms and conditions outlined in this refund policy. Furrycious reserves the right to update or modify this policy at any time without prior notice.